Privacy Policy

EssieStar Cleaning Service (“we,” “our,” “us”) is committed to protecting your privacy. This policy explains how we collect, use, disclose, safeguard, and retain your personal information, and your rights in relation to that information, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).

The Personal Information We Collect

We may collect the following personal information when you request services, get a quote, or contact us:

• Name, address, email address, telephone number, billing information;
• Details of the cleaning services requested (e.g. location, job specifics);
• Any other information you voluntarily provide (e.g. preferences, special instructions);
• Non-identifying data via website technologies (e.g. cookies, analytics) to help us optimize our website.

How We Collect Your Information

We collect personal information when:

• You submit a contact or quote request form on our website;
• You communicate with us by phone, email, or in person;
• You provide information as part of service delivery or billing;
• You browse or interact with our website (via cookies or similar tools).

Why We Collect and Use Your Information

We use your information for purposes including:

• Responding to your inquiries and quoting for cleaning services;
• Delivering and billing for cleaning services;
• Sending updates, reminders, or notices relating to our services and your account;
• Improving our services, customer communications, and website experience;
• Complying with legal obligations (e.g. tax, audit) and resolving disputes.

Consent

By providing your personal information, you consent to its collection, use, and disclosure as outlined here. You may withdraw your consent at any time, subject to legal or contractual restrictions. If you withdraw consent, we may no longer be able to provide certain services to you.

How We Disclose Your Information

We do not sell or rent personal information. We may share information with trusted third parties when necessary, including:

• Service providers involved in billing or digital tools (e.g. payment processors, IT support);
• Government or legal authorities when required (e.g. in response to a legal order);
• Third parties as required to enforce our legal rights or in the event of a breach.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described or as required by law (e.g. for bookkeeping and business records as required by tax authorities). After that, data is deleted or anonymized securely.

Security

We protect personal information through reasonable physical, technological, and administrative safeguards, such as:

• Secure storage and restricted access (e.g. locked files, password protection);
• SSL encryption on our website during data transmission;
• Employee training on privacy responsibilities;
• Secure disposal of data (e.g. shredding physical records).

Your Rights

You have the right to request:

• Access to the personal information we hold about you;
• Correction of inaccuracies or updating of information;
• Withdrawal of consent or request deletion (subject to exceptions);
• An explanation of how we handle your information;
• A complaint filed with us or with the Office of the Privacy Commissioner of Canada.

Email Marketing & CASL Compliance

If you’ve provided express consent, we may send you promotional emails about specials or services. Under CASL:

• We only send Commercial Electronic Messages (CEMs) if we have your consent;
• Each message will clearly identify EssieStar Cleaning Service as the sender, include our contact information, and provide a functional, easy-to-use unsubscribe link or method, free of charge, operable for at least 60 days;
• We honour unsubscribe requests promptly, within 10 business days.

Privacy Breach Notification

If a data breach occurs that poses a real risk of significant harm, we will notify affected individuals and the Privacy Commissioner as required under PIPEDA.

Contact Us

If you have any questions, concerns, or requests relating to this policy or your personal information, please contact us at:

Email: [email protected]
Phone: 705-305-9037
Barrie, Ontario